IT Rule #3: Things Don't Change
As an IT support tech, my skills are constantly improving and I am learning new things. Troubleshooting Outlook was challenging and interesting two years ago, now it is easy and boring. Internet Explorer has its quirks, but once you’ve fought through them once or twice, you understand how it works and move on.
However, one thing about IT is that customers don’t change. Individual customers learn and improve and have less problems over time (at least some of them), but in general I always get stuck going back to covering the basics with users. You know, things that seem mundane and simple to me, like installing Firefox, sometimes aren’t totally obvious to people that don’t do it every day. So, while my job is interesting and exciting sometimes, there are days when I am stuck clearing browser cookies and updating drivers, because for people that don’t do these things every day, it isn’t completely obvious. This is job security for me. My brother sent me a video clip that is funny and true on so many levels: